Privacy Policy

We collect personal information when you:

• Submit a contact form or request a quote (name, email, phone, company name, delivery/event address).

• Subscribe to our email updates.

• Communicate with us by email, phone, or text.

• Provide event details, which may include voluntarily shared information such as the names or ages of children for birthday events.

• Place an order or arrange delivery/pick-up.

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We may also collect:

• Event photos (see below).

• Delivery addresses for routing and mileage tracking.

• Handwritten order details used for installation logistics.

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We do not knowingly collect information from children under 13 without parental or guardian involvement.

Our website uses basic cookies through Wix, Google Analytics, Bing Webmaster Tools, and Google Search Console. These help us understand website performance and improve our services. We do not sell or share browsing data.

Payments are processed securely through Square and Stripe (via FreshBooks). We do not collect or store your credit card information.

We use personal information to:

• Provide quotes, confirm orders, and deliver balloon installations.

• Communicate with you about your event.

• Send marketing emails (with the option to unsubscribe at any time).

• Improve our website and customer experience.

• Comply with tax, accounting, and legal requirements.

As stated in our service contract, we may photograph our balloon installations and use these images in marketing materials, including our website, social media, and promotional content. Clients may request not to have photos from their event used.

We do not sell customer information. We may share limited details only as needed—for example, confirming delivery times with a venue.

Customer information is stored in our email system, FreshBooks, Square, and Wix. Handwritten order forms may be used for event logistics. We retain information indefinitely unless a customer requests deletion.

Email Marketing: You can unsubscribe using the link in any marketing email or contact us directly.

Photos: You may request that photos of your event not be used for marketing.

Data Deletion: You may request that we delete your information from our systems (subject to accounting and legal obligations).

We take reasonable measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

Our services are intended for customers in Massachusetts, Connecticut, Rhode Island, and New Hampshire. This policy is governed by U.S. law and the laws of those states.

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

If you have questions or requests about this Privacy Policy, contact us at:

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Balloons All Over
Worcester, MA
📞 508-366-6307
✉️ balloonsallover@gmail.com